Privacy Policy
A legal disclaimer
At Panktipawan, operated under Sri Matrika Nilayam Hospitality Pvt. Ltd., we are committed to protecting the privacy and personal information of our guests. This policy explains how we collect, use, and safeguard your information when you interact with us.
1. Information We Collect
a) Personal Information
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Name
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Phone number
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Email address
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Address
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Government ID details (as required by law)
b) Booking Information
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Check-in and check-out dates
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Room preferences
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Number of guests
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Special requests
c) Payment Information
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Basic payment details required to process your booking
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We do not store sensitive payment data such as full card details
2. How We Use Your Information
Service & Booking Management
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To confirm and manage your reservations
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To ensure a smooth check-in and stay experience
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To share booking confirmations and updates
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To respond to queries and support requests
Improvement & Compliance
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To improve our services and guest experience
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To comply with legal and regulatory requirements
3. Data Sharing
Limited & Responsible Use
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Your personal information is not sold or shared for marketing purposes
When Sharing May Occur
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When required by law or government authorities
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With trusted service providers (such as payment processing), only for operational purposes
4. Data Protection
We take reasonable measures to ensure your information is secure:
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Controlled access to guest data
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Secure handling of booking and payment information
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Internal processes to prevent unauthorized use
While we strive to protect your data, no system can be completely secure. We encourage guests to use trusted networks while sharing information online.
5. Website Usage & Cookies
Basic Data Collection
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Browser type
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Device information
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Pages visited
This is performed to improve website performance and user experience
6. Your Rights
Access & Correction
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You may request access to your personal data
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You may request correction of inaccurate details
Data Removal
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You may request deletion of data where legally permitted
7. Policy Updates
Changes
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This policy may be updated periodically
Availability
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The latest version will always be available on our website